Web shop fulfilment

Web shop fulfilment, also known as e-fulfilment, is about the entire logistic process of an order from a web shop. This involves all the actions that must be carried out in order to deliver a product to the customer, starting from the order placed. Besides a good website, fulfilment also determines the success of your web shop. 

Elements of web shop fulfilment

To get the shipment of products within your web shop on the right track, it is important that the following components are set up properly. This way you can keep the error margins as low as possible and offer your customers a fast and good service. 

• Storage
• Order processing
• Inventory management
• Packing and shipping
• Customer service
• Returns

Outsource web shop fulfilment?

Is outsourcing fulfilment something for your web shop? Feel free to contact Active Anst and ask about the possibilities!

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Storage

If you want to deliver products quickly within a web shop, it is important that you have sufficient stock. To achieve this, you need sufficient storage space. Do you have a very extensive range? Then a warehouse as a storage place is certainly not an unnecessary luxury. 

Order processing

When an order comes in from the website, it is important that it is processed as quickly as possible and without errors. First of all, the product must be taken from stock or ordered if it is not in stock. 

Inventory management

Of course, the stock of your webshop needs to be managed as well. This is an important part of web shop fulfilment. Keeping your stock up to date is essential. This prevents products from being out of stock. The required stock also changes regularly. The demand for certain products can also fluctuate during seasons or periods. For example, around holidays such as Thanksgiving and Christmas. 

Packing and shipping

Once the order has been picked, it must be prepared for shipment to the customer. The packaging is your web shop's business card. Make sure you have a good packaging for sending your products. With packaging that is tailor-made and in your webshop's brand identity, you will score plus points with your customer. Sustainability is also an increasingly important aspect. So pack as little air as possible and use sustainable packaging materials where possible. 

Customer service

If (potential) customers have questions about your products, it is nice if they are helped as quickly as possible. In the unlikely event that you receive a complaint, it is essential that this is dealt with as quickly as possible. Otherwise you run the risk of negative reviews being left online. 

Returns

Unfortunately, packages are also regularly returned when buying online. The return can have several reasons. For example:

• For example, the product does not meet expectations.
• The product is damaged or does not function properly.
• The product does not fit in the case of clothing. 

Some people would like their money back while others would like to have a new product sent to them. Products that are not damaged or that function well can be put back into stock. Good return processing is therefore also an important part of web shop fulfilment. This way, you maintain a satisfied customer, keep your stock in order and you can reduce costs. 

Why outsource web shop fulfilment?

As a growing web shop, you may notice that it is becoming increasingly difficult to do the logistics yourself. Partly for this reason, many entrepreneurs choose to outsource their logistics. Because it costs a lot of money and time to hire and train your own staff to take care of your web shop fulfilment. So as an entrepreneur, you are faced with the following choice: are you going to invest in extra personnel, knowledge, materials and storage space? Or are you going to outsource your web shop fulfilment?

At Active Ants we understand entrepreneurs only too well: you want to focus as much as possible on the core business of your company. However, web shop logistics take up a lot of time. That is why more and more entrepreneurs are choosing to outsource their web shop fulfilment. 

Would you like to read more about why you should outsource your web shop fulfilment? Then read our blog: Outsourcing the logistics of your web shop: 6 good reasons. 

Benefits of outsourcing webshop fulfilment to Active Ants

At Active Ants, we deliver packages to our customers in a flash. For example, we use a cut-off time of 23:59 in the Netherlands. . If your customers from the Netherlands and Belgium order before this time, they can expect their package to arrive the very next day. Moreover, we also have a direct connection to Germany, so we can deliver your packages very quickly here as well. If they order before 2pm, they can expect the package to be delivered the very next day. We are working very hard to to ensure a late cut-off in the UK as well. For now, it stand on the standard cut-off at 4pm. Active Ants also offers you the following benefits:

• Maintain an overview in the dashboard;
• BasketPic: a picture is taken of the purchased items just before dispatch;
• Part of Bpost;
• Different solutions regarding returns;
• The Active Ants Autostore: Our warehouse with 80,000 storage bins, automated by robots;
• Marketplace ready;
• Sustainable & efficient.

Looking for more than just webshop fulfilment?

At Active Ants, webshop fulfilment goes beyond the logistics of an order. In this way, we can support you even further. Amongst others, we offer the following services:

• Reaching more customers (fast) with our multi-warehouse solution;
• Taking care of customer service;
• Create online reports.

Outsource webshop fulfilment to Active Ants?

Wondering if webshop fulfilment outsourcing to Active Ants is something for your webshop? Active Ants specialise in webshop fulfilment and can deliver this to you efficiently and quickly. Contact us today to get acquainted and discuss the possibilities for your webshop. Together we will go for a satisfied customer!