Webshop logistics at Active Ants

Webshop logistics, also known as e-fulfilment, e-commerce logistics or webshop fulfilment, is an important aspect of every webshop. As the owner of a webshop, you know that sending out the right articles can be a time-consuming task. Of course, you want to keep the error margin as low as possible, and aspects such as cost and efficiency also come into play.

What is web shop logistics?

Simply put, the meaning of webshop logistics is:

All actions that must be carried out in order to deliver a product to the customer within a webshop, starting from the order.

In order to be able to properly manage the shipment of orders within a web shop, it is important that the elements below are well organised. Besides a good website, these components determine the success of your online store.

• Storage
• Order processing
• Inventory management
• Packaging
• Customer service
• Return processing

Outsourcing your webshop logistics?

Is outsourcing your web shop logistics something you would like to do? Feel free to ask Active Ants about the possibilities!

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Storage

To be able to deliver the products in your shop quickly, it is first of all important to have products in stock. This requires storage space. If the range of products in the web shop takes on serious proportions, a warehouse for storage will not be an unnecessary luxury.

Order processing

An order arrives at the web shop. This order must then be processed. The product must be taken from storage (or possibly ordered), it will have to be packaged and then sent to the correct address.

Inventory management

Of course, the inventory of your shop must also be managed. If products are sold, new products must be ordered. The stock needed can vary, because the demand for products can vary. For example, the demand for certain products may increase around the holidays. You need to be able to take this into account in advance. Also, the assortment within your web shop can constantly change over time.

Packaging

The packaging is the business card of your web shop. Packaging is therefore much more than just a box to protect the product during the logistical process. It is therefore important to also think about this for the success of your online store.

Customer service

Does a (potential) customer have a question about a product or an order? Then this question should be answered as quickly as possible. It is also important that any complaints are dealt with as quickly as possible. The importance of a good back office cannot therefore be underestimated.

Returns processing

Within the logistics of your webshop, some products may follow the opposite route and therefore be returned. For various reasons. These logistics also need to be managed properly. If necessary, new products must be sent or money must be refunded.

Why choose to outsource your web shop logistics?

As a (starting) web shop owner, you have probably thought about it before: Outsourcing the web shop logistics.

In the beginning, it is often decided to carry out the order processing and logistics of the web shop independently. The number of products and orders is often still manageable. Does the range of products and the number of orders grow? Then you will notice that it will become increasingly difficult to continue running the logistics of the web shop independently. You are then faced with two choices. Invest in additional staff, knowledge, materials and storage space or outsource your web shop logistics?

In addition to not having to invest in logistics, opting for e-fulfilment offers you as a web shop owner another major advantage. You can focus on your core business and the things that you are good at and that give you energy: Your webshop!

Would you like to read more about the reasons and advantages of outsourcing your webshop logistics? Read about it in our blog: Outsource your webshop logistics: 6 good reasons. Or watch the video below!

Webshop logistics: fast & efficient

If you want to continue to grow with your web shop, it is important to set up the logistics of your web shop efficiently. Of course, you can choose to employ extra personnel and invest in logistics, but this can increase costs and also the margin for error is not guaranteed. A better alternative is to outsource the logistics of your web shop to a party that specialises in this.

Active Ants is such a fulfilment company. By outsourcing your web shop logistics to us, you can continue to focus on other important issues surrounding your web shop. Our automated system means there is no margin for error and it works extremely efficiently and quickly. This ensures low costs and the certainty that your customer will receive the right package quickly. After all, we have one common goal: a happy customer!

Advanced e-commerce logistics at Active Ants

Active Ants works with an automated system. Small robots ensure that every product reaches the right place at the right time. This with a zero error rate. We take care of the entire logistic process of your web shop. This includes everything from receiving the product in our warehouse to sending it to the customer. But we also take care of the return processing. More about our logistics process? Watch the video below!

The advantages of Active Ants at a glance

Our ultimate goal is for you to be more successful with your web shop. We do this by helping you with what we are good at. So that you can focus on what you are good at.

Are you choosing Active Ants? Then you have chosen for the following advantages:

• Speed 
• Efficiency
• Low costs
• Sustainable
• Certainty
• Overview

Want to know more? Take a look at our Benefits page

We do more than just logistics for your web shop

Besides webshop logistics, Active Ants can do much more for your webshop. We can support you with things like: 

• Reaching more customers with our multi-warehouse solution.
• Taking care of the customer service.
• Providing detailed and real-time online reports.

Would you like to outsource your webshop logistics to Active Ants?

Would you like to know more about web shop logistics and what we, at Active Ants, can do for your web shop? Contact us today and give us a call or send us an email. Together, we will work towards a satisfied customer and you will have more attention for your web shop!